Current Service Options

No Contact Curbside Pickup:

Curbside services will still be available by appointment only. Place holds online or by phone (419-668-6063). 

Call to let us know when you have arrived. Please open your trunk and remain in your vehicle.

A staff person will place your holds directly in your trunk.

Local holds may take over 24 hours to process. Clevnet items could take up to 2 weeks for on-shelf items.

 

Returning Items:

Please continue to return items to our outside drop on Case Ave. All items will be quarantined at least 72 hours. Items will then be backdated to avoid overdue fees. If you still have items that may be overdue, we strongly encourage patrons to return them to the book drop before July 20th to avoid being charged late or lost fees.

Inside Desk Services:

The library will not be open for browsing.

Starting Monday, July 6th, the front and ADA entrances will be open for patron use to enter the building. At this time, only the adult desk will be open for hold pick up, readers advisory, new cards, discussion of account issues, and general reference questions. You do not need to schedule an appointment for desk services.

Computers, copy machine and faxing will be available for use by appointment only for patrons ages 16 and over. Appointments for computer will be available in 1 hour time slots. In order to use any of these services a mask is required.

*Please note prior to scheduling an appointment patrons will need to be proficient while using a computer, making copies or faxing, as staff will be restricted in their availability to assist you, due to state mandated social distancing requirements. Exact change is needed for fax and copy services.

 

Holds/Requests:

Holds can be placed by calling the library (419-668-6063) or via our online catalog. 

Local holds may take over 24 hours to process. Clevnet items could take up to 2 weeks for on-shelf items.

If you would like us to pick or recommend something, we can help with that as well!

 

Safety First:

Stay home if you feel unwell.

To protect staff and other patrons, masks are currently required for all individuals using computers or copy machine services.

All other patrons over 5 are strongly encouraged to wear a mask when visiting the desk. The staff are wearing masks to protect you and protective barriers are in place at all checkout stations.

Maintain at least 6 feet distance between yourself and anyone who is not in your party.

All high touch surfaces are being disinfected multiple times throughout the day. Hand sanitizer is strongly encourage upon entrance and will be available at each checkout station.

For any questions please call us at 419-668-6063. We will do our best to help!


Source URL: https://norwalk.lib.oh.us/content/limited-services-while-we-are-closed